Acorns to Oaks Centre

1. What types of services does ATOC offer?

• Multidisciplinary Team Evaluations

• Psychologist Evaluation (Psycho-ed) for cognitive, psychological, behavioural, academic profile

• Therapy Evaluations - Speech and Language, Occupational Therapy (physical, sensory),

• Educational consults and evaluations

• Early Developmental skills evaluations

• School Observations

• Behaviour Consultations

• Intervention Programmes individualised to areas of need

• Education programmes primary and secondary

• Therapy; Physiotherapy, Occupational Therapy and Speech and language therapy

• Counselling, cognitive behavioural, family therapy and Psychotherapy (depending on psychologist)

 

How does a parent make an appointment?

 

• Call (+66-2-7117156) or email (info@atocbkk.com) - speak with our Client Services officer (Meemi) who speaks Thai and English.

• Meemi will collect basic details so that the appropriate service is recommended.

 

What time is ATOC open?

 

• Office hours are Monday-to Friday (8am to 5.00pm) and Saturdays (8am to 12pm (noon)).

• An Educational Consultant is available from 5.00-6.00pm on some days by appointment

• There are a few periods when the Centre is closed or not available for services shown  on the calendar page of our website. 

 

How to make urgent contact when the office is closed?

 

• Email - info@atocbkk.com as this account is checked on a  regular basis; if you prefer to call then please use the mobile 0818200278 and if there is no response send a brief message

• Please leave your name and phone number and details of your enquiry in the email

 

How do I register our child/family details?

 

There are several options to register your child at ATOC, they include:

• Email and we will send you the necessary registration forms

• Telephone us on 027117156 to 8

• Download the Registration Form (a ‘pdf’ form) from the internet – it can be accessed and downloaded from the right column of the ATOC Home Page or by selecting this link.

• Please note that to complete the Registration Form you should use Adobe Reader and not your browser.

• Save the completed file to your computer and then email to Khun Meemi at info@atocbkk.com.

• Please email the form to ATOC as soon as possible – but not later than 3 days prior of your appointment. Our team need time to review the details.

 

Why choose ATOC?

 

• We care

In addition

• We are professional and committed

• The staff are positive and nurturing as well as offering the structure needed

• We look after our environment to create one that children will love

• All our tests are sourced internationally and meet recognized standards

• Our programmes are individualized with goals and outcomes and with a regular communication system

• We involve the family as an active partner and are committed to successful outcomes

• We believe in natural interaction as well as performance based, extensive cross battery testing to ensure we make informed and relevant recommendations

• There is an interdisciplinary team approach

 

What are ATOC’s fees

 

• Our fees vary depending on the type of service required – our service coordinator will explain the process and fees on enquiry

• The type of service will depend on the child’s area and level of ability and need, duration and intensity of the service and in the case of evaluations there is comprehensive reporting and the time taken and qualification of the assessor is factored in.

 

What about payment?

 

• Payment is made on or before the day of an initial consultation, school observation, assessment or initial session

• In the case of a regular programme, payments is made on or before the due date as shown on the invoice

• ATOC accept internal Thailand based bank transfers, ATM deposits, cheques and cash.

• For visitors wishing to transfer payment from their overseas account. Receiving bank charges in Thailand are to be paid by the client.

• There are many ATM points, and banks, near the ATOC centre. All accept major bank debit cards. 

• In addition to the above methods of payment, Credit and Debit card payments are accepted. The 2% processing fee charged by our bank is equally shared between ATOC and the client

 

Do ATOC assist in the processing of fundholder and insurance claims?

 

• Yes. ATOC have experience of processing claims, certifications and the reporting requirements which many bodies require.

• We work directly with embassy, company, military, medical and other fund providers who will have their own terms and conditions for payment.

• For the initial service the client pays first and we help with the paperwork needed. Exceptions being where there is a regular arrangement with that particular fundholder.

• In the terms of programmes where a prior approval guarantee is established we can bill the relevant fundholder direct where their policy allows.

 

What ages of children do ATOC work with?

 

• ATOC see children from the age of 18 months to 18 years for some services and over this age where there is a need requiring specialized support, for example post head injury, for life skill management and in the case of the Psychologist where family therapy is initiated.

 

What nationalities of children are seen at ATOC?

 

• There have been families from every part of the globe who are resident in Bangkok. We also see children from many neighbouring countries in Asia and from other parts of the world, who reside on a temporary basis, coming for evaluation and short term intervention programmes.

• Over 5,000 children have been seen over a 10 year period, from over 30 different countries.

• Our Psychologists, Educational Consultants, Speech and language Pathologists, Occupational Therapists are familiar with working with multilingual families.

 

How long does a consultation and an assessment take?

 

• We need to leave two hours in total free for a consultation as time will be spent not only with the child/young person but also with the parents

• The assessment process can take a minimum of a first session of 2-4 hours and follow up sessions can be needed with a young child, or a long break provided between tasks in the case of an older child/person. Two parent meetings usually take place, one on the day of the service and another as a follow up to go through the  assessment findings

• Breaks are provided during testing. The timing is very important and our client services coordinator will let you know about this once the details of testing have been established.

 

When will the outcome of the assessment be available?

 

• In the case of an assessment rather than a consultation, a comprehensive report will be made available in approximately 4-6 weeks from the date of the assessment.

• The timing of the report can be earlier in special circumstances, for example school admissions, where resources are available.

• In the case of a consultation the parent will be informed of the preliminary findings.

 

What will the assessment report include?

 

The report will include:

• Details of the tests undertaken

• The results of each test

• Diagnostic indicators

• Any special factors or observations at the time of testing

• Recommendations that include strategies for home and school

• Intervention details where relevant

 

Do we provide in school services?

 

• There are a number of schools that ATOC provides services for within the schools as part of an established Outreach Programme

• We also arrange school observations as appropriate

• We coordinate with schools and other agencies where permission is given 

 

What about school placement?

 

• Our Director is very happy to communicate and/or meet with parents who are in the difficult process of getting admission to different International schools or wishing to transfer to a new school

• Knowing about your child and what ‘readiness to learn’ or study skills are important for establishing a success cycle in the group learning environment is also important

 

What about ATOC’s facilities?

 

• There are many different bright, well-resourced rooms for younger and older children

• As well as quiet assessment and study rooms we have a gym with therapy equipment and play areas within many of the rooms

• For parents there is a large community area with tea, coffee and wireless internet facilities

• A quiet room can be made available where parents want to work while waiting for their child

 

Is it possible to request short term intensive therapy?

 

• Yes, we often recommend and undertake intensive sessions as a means to stimulate and accelerate development.

• These arrangements need to be booked several weeks ahead in order to ensure the correct staff, rooms and resources are available.

 

What about transport arrangements?

 

• Children travel in from many different parts of Bangkok with their parents or guardians and some travel from neighbouring cities, transport is therefore not provided

• Please discuss with our staff on  what can be made available where travel is difficult

 

How accessible are ATOC's offices?

 

• ATOC's office is located in the Prakanong area of Bangkok

• By car, our office is approximately 5 minutes from the Ram Inthra expressway and approximately 30 minutes from Suvarnabhumi airport.

• Parking is available in the soi/street next to ATOC's office.

• By the metro system, we are approximately a 10 minute taxi ride from Prakanong BTS station.

 

What is the exact GPS location of ATOC's centre?

 

• Our centre can be located on Google Maps at .........http://goo.gl/nDwt6V

 

Do ATOC see visiting families from outside Thailand?

 

• Yes. We often see parents who made an appointment whilst living outside Thailand.

• Our Client Services officer will offer advice to visitors, if required, regarding suitable travel and accommodation arrangements whilst staying in Bangkok.

 

Is it possible to locate accommodation near to ATOC's offices?

 

• Yes, there many hotels nearby. A small selection of hotels has been compiled for easy reference to ATOC's clients.- select this link to view .....  http://bit.ly/1Q9ZyeW

• For time purposes being close to the skytrain (stations Phrom Phong to Punnawithi) is useful

• Being within 5kms for taxi travel is recommended